Comments, Compliments or Concerns

The Children’s Aid Society of Stormont, Dundas and Glengarry is interested in hearing about any comments or concerns you may have related to the services we provide. We would also love to hear from you if you have a compliment about a staff member or our services.

Our internal Complaint Procedure Process offers a fair and open method to have your concerns or complaints resolved. For more information on this process, pdfplease download the brochure Complaint Procedure798.07 KB.

At any time during the Complaint Procedure Process, feel free to bring a supportive friend or advisor to the meetings. You can also bring a representative of your band or native community if applicable.

Our agency is fully bilingual in both official languages of French and English so you may be served in the language of your choice.

Please note that the Complaint Procedure Process will not be used for issues that are currently before the court or matters that are subject to another decision-making process under the Child and Family Services Act or the Labour Relations Act.

Customer Service

At the Children’s Aid Society of SDG we are committed to providing excellent customer service. Our goal is to ensure your needs and expectations are being met in order to ensure your greatest satisfaction. We promise to bring you collaboration, transparency, partnership, timely response, and continuous service improvement.

We want you to feel respected, valued, supported and cared about when working with us. We know this commitment to providing excellent customer service will improve our working relationship and contribute to successful outcomes for all children, youth and families involved.

pdfAccessibility form for customer service

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